FAQs

Find answers and general information quickly about our return and exchange policies.

We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the question directly below.

Question An item is missing from my order
AnswerHmmm. Very strange. Please contact us within 24 hours of receiving your order and we’ll fix this immediately. If you have already paid, then we shall ship it at our own cost, or refund you on your credit card.
Question I received an imperfect product
AnswerWe are sorry, but that should not happen. Our products go through strict quality control checks before shipping. Please contact us within 24 hours of receiving defective goods and we will compensate for this issue.

Take a couple of pictures to show the damage and leave tags and labels on the item. Keep the original packing and ship it back to us. Talk to us via email and we will replace it with an item of the similar price of your choice from the current catalog. Please mention the product code in the email. The item will be exchanged and not refunded. (if the original product is not in stock) .

Question The items I received are not identical to the ones in the pictures
AnswerPlease inform us within a maximum of 24 hours of receiving your goods so we can correct the picture on our website. Kindly note that exchange policy terms and conditions apply.
Question I have received wrong items
AnswerSorry about that. Please report this within 24 hours and we’ll ship the correct items to you without delay. Use our exchange facility.
Question I received a wrong/no invoice
AnswerPlease Talk to Us and we’ll sort it out immediately.

Check inside your order. If the note is not there please contact us and we’ll email it to you.

Question What do I do if I want to return or exchange one or more items?
AnswerYou can return your entire order only if it is damaged or incorrect size and as long as the items are new and in their original condition with tags and labels.
Question My item got damaged after only one use
AnswerWe are sorry about this. All of our products are authentic and certified by the manufacturer. However, we do not offer extended warranties beyond the manufacturer’s warranty. Anyway, tell us more about your unpleasant experience and we’ll address the case, but we do not return nor exchange damaged items after you’ve used them.
Question How much will exchanging the items cost me
AnswerIt’s absolutely free of charge provided the exchange product is of the same amount. except for your courier service cost. Your replacement items will be shipped to you as a new order. (if the original product is not in stock)
Question Can I return used items?
AnswerCan’t be done, no how, no way. Sorry.
Question I did not use my items, but I lost their tags/labels, can I still return them?
AnswerCome on, try harder. Find the tags and labels then return your items!
Question I did not like my received items, what can I do?
Answer99.9% of the times should not happen-what you see is what you get.
Question Can I exchange more than one item?
AnswerFor sure. Only if its damaged or not of the correct size.(Refer Size Chart from Product detail page)
Question Can I return items that I did not pay for?
AnswerSorry. If you received an item as a gift or a giveaway, then it’s neither returnable nor exchangeable.
Question I do not want an exchange, I want to return the product
AnswerYes. Of course –if it’s a GENUINE EXCEPTIONAL CASE.
Question Can I check that you have received my returned item(s)?
AnswerYes you can. We will notify you via your registered email id.
Question How do I cancel my return request?
AnswerNo need! If you did not return the item, nor officially notified us via email requested our help to schedule with the courier company, then your return request will expire within 7 days.
Question What happens to my refund if my credit card doesn't exist anymore?
AnswerWe’re afraid we can only refund amounts on the credit card used.
Question What happens if I return the items, but they were lost on the way?
AnswerIf you have proof of delivery from the courier company then we’ll consider your return request valid.
Question How long would it take to show the refund on my credit card?
AnswerIt usually takes 8 to 10 working days.
Question The credit card I used is no longer valid; can I get my refund on another card?
AnswerWe can only refund amounts credit cards used for the purchase.
Question My item got damaged after only one use
AnswerUnfortunately we do not offer any warranties beyond the manufacturer’s warranty. You may tell us more via email and we’ll address your case.